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FAQ's

FAQ'S

What type of wax is used in Light & Glo. Designs’ candles?

We use premium 100% natural Soy Wax, specifically formulated for candles. It is composed of non-petroleum renewable resources and derived from natural soybean oil. Biodegradable, free from pesticides and herbicides, kosher certified and also free from any Genetically Modified Material. Our soy wax is not tested on any animals and is manufactured meeting FDA standards.

 

Why choose Soy Wax?

Soy wax candles are made with 100% natural soya beans, which are non-toxic and far better for the environment. Soy wax burns clean, with 95% less soot than paraffin candles and also cooler at a temperature of only 54°C (paraffin is a dangerous 63°C). Soy wax candles also produce less smoke, less soot and are less toxic than normal candles. Another benefit is that the wax be easily cleaned up in hot soapy water.

 

Why we use wooden wicks?

We use natural wood wicks in all Hutwoods candles. These wicks create a unique soft crackling noise reminiscent of a log fire. Other benefits include a cleaner burn with no carbon buildup and little debris. They also offer a longer burn time, maximizing the life of your LNG candle.

  

How do I store my LNG candle?

Always remember to store your LNG candle in a cool, dry place, out of direct sunlight.

 

How do I remove spilt soy wax?

Allow the wax to completely harden and then remove any larger pieces of wax. Being 100% natural and biodegradable, soy wax is water soluble and therefore very easily cleaned with hot soapy water.

  

Is my LNG jar re-useable?

Absolutely! We encourage you to re-cycle. Once you have finished burning your candle, the glass jar that is left behind can be reused. After the wax is completely removed (simply with warm soapy water), these jars are a unique way to store everyday items including make-up brushes, cotton wool, or as a vase for flowers etc.

 

My candle has surface imperfections. Is this normal?

During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is known as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean.

LNG candles are all hand poured and not massed produced. Although every effort is made to ensure consistency, each candle is unique. When using natural soy wax, sometimes you may notice darker patches or wet spots in your container. This is not a fault of the candle – simply a characteristic of natural soy wax where the wax has not 100% adhered to the glass. This does not affect the candle in any way. It’s how you know it’s completely natural soy wax.

 

How much is postage/shipping?

Postage for orders within Victoria is charged at a flat rate of $10 and $15 interstate. We use an express courier for all orders. Please be advised we cannot deliver to PO BOX addresses or Parcel Lockers.

 

Do you post internationally? 

We certainly can! For all international orders, please email info@lightandglodesigns.com.au so that we can quote you delivery charges.

 

How long will my order take to arrive?

We aim to ship all products within 3-5 days of order and recommend allowing 5-7 working days for final delivery. All packages are sent via express courier.

 

What is your returns policy?

Please email info@lightandglodsigns.com.au within 7 days of receiving your order if your delivery is either not what you ordered, damaged or you believe it to be faulty. We will replace or refund at our discretion. We may ask you to provide additional documentation, such as photos, for any products reported as damaged when received. Unfortunately we will not offer a refund for change of mind.

 

Do you offer wholesale?

We certainly do! If you feel LNG would be a good match for your business, we would love to hear from you! We have a full wholesale pricing list so for more information please email info@lightandglodesigns.com.au. There is a minimum order requirement for all wholesale orders.